September 18th, 2008
Customer Service Training
Having earned a degree in business, I thought I was ready to tackle the big, bad world of corporate nation. In a way, I was. My schooling taught me how to set up businesses, how to run businesses, and how to help others run their businesses. As I got out into the real world however, I learned quick one area of business they don’t teach you in college… the importance of customer service training.
All the textbooks and lectures in the world can’t adequately prepare you for the real-live customer. It’s a person-to-person relationship that can’t be scripted, only learned through experience and great training.